Payment, Shipping & Returns

Payment

You can pay for your order using your credit/debit card through PayPal.

All prices are in New Zealand Dollars (NZD).

Shipping Rates – FREE!

There is no additional shipping fee on all orders sent anywhere within New Zealand and worldwide.

Order Confirmation and Shipment:

You will receive an order confirmation e-mail after you place your order. This means that we have pre-authorised your credit card and processed your order in our system. As soon as we receive your order, we automatically contact our suppliers to ship the product to you immediately.

If the product you order is not available or in back order, we will void the pre-authorisation and contact you via e-mail. If the product you order is in stock, we will process the order and you should receive your product(s) within 15-30 days.

You should receive your tracking information within 24 hours of your order and it will be sent to the e-mail that you provided during the checkout. If you do not receive tracking information from our company within five business days of your order, please feel free to contact us.

Damages:

If you notice any damage to your product(s) upon arrival, please send photos to returns (at) superheroes.co.nz and we will process an insurance claim on your behalf.

Refunds and Cancellations:

All orders cancelled after 48 hours will be charged a $20 administration fee whether or not your order has shipped. If your order has shipped to you, you will be responsible for the return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.